Pharmacy

We fill new prescriptions and refills at no cost for covered medications for

• Active-duty service members
• Active-duty family members
• Retirees and their family members,
• TRICARE Prime enrollees.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up, or
• You can have your prescription sent to the ScriptCenter (BX Satellite Pharmacy only).

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DoD SHAW PHARMACY
• NCPDP/NPI number: 1881009033  

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.

Retirees and their dependents, seen by an off-base provider, can bring their handwritten scripts to the BX Satellite Pharmacy only.

Active-duty members and their dependents can use either the Shaw MTF main clinic (preferred) or the BX Satellite Pharmacy for their handwritten scripts from a civilian provider.

Activating New Prescriptions

There are multiple ways to activate your prescription.

• You can utilize Q-anywhere, or
• You can come in-person to either the Shaw MTF Main or BX Satellite Pharmacy
• You can call the Pharmacy

Option 1: Q-anywhere - Fastest and Preferred

Scan the QR code below, text “Get in line” to 1-833-429-7147, or go to: https://cxmlink.com/MTF574
Follow the prompts on your mobile device or computer.

Option 2: In Person

Go to the Main Pharmacy (active duty and their dependents). Then, check in at the kiosk.
Go to the BX Satellite Pharmacy (retirees and their dependents). Then, check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, enter your cell phone number.

Option 3: Call the Pharmacy

• Call 803-895-2273, option 3, option 2 to activate your prescription at the Main Pharmacy.
• Call 803-895-2273, option 3, then option 4 to activate your prescription at the BX Satellite Pharmacy.
  • Processing times may vary based on pharmacy staffing and resources.
  • Possible phone delays due to call volume.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 803-910-9145. Then, follow the prompts to select where you want to pick up your refills, either at the BX Satellite Pharmacy or ScriptCenter.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Option 3: In Person

Take a ticket from the kiosk and wait for your number to be called. Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

ScriptCenter is located at the BX entrance and hours of operation are 8 a.m. to 6 p.m.
Certain items may not be available from the ScriptCenter, such as refrigerated medications and oversized items.

Main Pharmacy

Monday – Friday 7:30 a.m. to 4:30 p.m
Closed for training Wednesdays 7:30-10 a.m. and federal holidays.

BX / Satellite Pharmacy

Monday – Fridays 8 a.m. to 4 p.m.
Closed for training Wednesday, 8-10 a.m. and federal holidays.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure MedSafe bin located at both pharmacies.

If you want to dispose of unwanted syringes or needles: Several exclusions apply. This includes:

• Drop them in the secure Sharps Container located at both pharmacies.

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
 

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.