Pharmacy 

MTF Pharmacy 

• Primarily serving clinic patients 
• BW/CW kits 
• Refills for main pharmacy need to present in person or call 803-895-6466 
• Over The Counter Clinic  
  • Limited list of OTC medications for short-term symptom relief, i.e., cold, cough, aches/pains, fever 
  • Patients with TRICARE, 6 years of age and older; Exclusions: PRP/AUoF/Flying, Pregnant/Breastfeeding 

Base Exchange Pharmacy 

• Primarily serving off-base prescriptions + refills 
• Call to activate your prescriptions ahead of time! 
  • Call 803-895-2273 Option 3, then Option 4  
  • Valid for new prescriptions, renewals, and refills  
• BX pharmacy also offers contactless pickup through the Script Center Kiosk, located immediately inside the main entrance to the exchange and accessible during exchange business hours. 
  • If you’re using the Script Center for the first time, you’ll need the prescription number from your medication bottle (Example: B1234567). 
  • Enter in the ENTIRE prescription number including the letters. 
  • REFRIGERATED items CANNOT be picked up from the Script Center 
  • The prescription drop box located next to the BX pharmacy will remain available for beneficiaries who don’t want to wait for same day services. 
  • Beneficiaries simultaneously activating 10 or more prescriptions are not eligible for same day services and will be given a 24-hour turnaround time. 
  • For refills, call 803-910-9145.Turnaround time for refills is 72 hours. 
  • New prescriptions turned in/activated via the Drop Box/Activation Line will be ready in 48 hours. 

Refills  

• To refill a valid prescription with active refills, to be picked up at the BX or Script Center  
  • Call the Automated Refill Line at 803-910-9145 
  • MHS GENESIS Patient Portal 

Q-Anywhere 

• Don’t want to wait in the lobby or on the phone to activate your new or renewal prescriptions? Use Q-Anywhere by texting 833-429-7147 to get in line!  
• Activate new and renewal prescriptions from your Primary Care Provider sent within the last 14 days through the texting feature of Q-Anywhere!   
• Designate what pharmacy you want to pick up your medications. 
• Easy and hassle-free! 

TRICARE Formulary Search Tool 

• Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you: 
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug) 
  • Where the prescription can be filled 
  • Copayments and limitations, such as prior authorization 
  • Coverage review requirements and forms 
  • Alternative medications, including costs 
• To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.